Frequently Asked Questions

Answers to Common Questions About Our Services

Common Queries

Here are some of the most frequently asked questions about our international courier and cargo services.

How can I track my shipment?

You can track your shipment using the tracking number provided at the time of booking. Simply enter the number in the tracking box on our homepage or the dedicated tracking page to get real-time status updates.

What items are prohibited for international shipping?

Prohibited items generally include flammable liquids, explosives, corrosives, currency, perishable food items (without proper clearance), and illegal substances. Please check our "Dangerous Goods" section or contact support for a specific country's restrictions.

How are shipping charges calculated?

Shipping charges are calculated based on the greater of the actual weight or the volumetric weight of the package. Destination, service type (Express/Economy), and any additional insurance also affect the final cost.

Do you offer door-to-door delivery?

Yes, we specialize in door-to-door delivery services for both documents and parcels to over 200 countries worldwide. We handle pickup from your location and delivery to the receiver's doorstep.

How long does international delivery take?

Delivery times vary by destination and service chosen. Express services typically take 2-5 business days, while Economy services may take 5-10 business days. Customs clearance processes can also influence delivery timelines.

Still have questions?

Our support team is happy to help. Contact Us for more information.

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